We're Listening
Feedback & complaints.
Whether it's a compliment, a suggestion, or a formal complaint, your feedback helps us do better.
Our complaints process
We take all feedback and complaints seriously, and welcome the opportunity to put things right. Here's what happens after you get in touch.
- 1
Tell us
Share your feedback or complaint using the form below, by phone, or by email.
- 2
We acknowledge
We'll confirm we've received your feedback and let you know what happens next.
- 3
We review
Your feedback is reviewed carefully, involving the right people where needed.
- 4
We respond
We'll follow up with you directly about the outcome or any changes made.
Privacy notice
Any information you share is used only to respond to your feedback or complaint, in line with our Privacy Policy. You can also choose to submit feedback anonymously.
Prefer to contact us directly?
- 1300 681 497
- admin@cherub.care